How do I consult a doctor online?

You can choose PharmEasy, select your specialty, pick a doctor and schedule a video, voice or chat consultation. Once the session starts, explain your symptoms, share images or reports if needed and follow the doctor’s guidance. Prescriptions and follow-ups are usually provided digitally. Try to be as precise and descriptive as possible.

How does online doctor consultation work?

PharmEasy works through secure telemedicine platforms. You log in, describe your issue, upload reports or photos and the doctor goes through all of it in real time. The doctor reviews your symptoms, asks questions, offers medical advice and shares a digital prescription. You can use this prescription to purchase medicines.

How can I consult a doctor online for free?

Some platforms and government initiatives offer free consultations during specific hours, for selected specialties or as part of public-health programs. The availability of free consults depends on the service provider, so users can check ongoing offers or community health schemes. Pharmeasy provides free doctor consultation for every user who opts for a diagnostic test from Pharmeasy Labs.

Can I book an online doctor consultation for COVID?

Yes. Online consultations are often recommended for COVID-related symptoms because they reduce exposure risk. Doctors can guide testing, isolation practices, symptom management and when to seek urgent in-person care.

Can I receive a prescription from an online doctor?

Yes, certified doctors can issue digital prescriptions that are legally valid. These can be used to purchase medicines or book tests, unless restricted substances are involved, which require in-person evaluation by law.

Can I book an online consultation in India?

Yes, online consultation service is widely available across India. PharmEasy provide access to specialists in multiple languages, with digital prescriptions and highly secure payment options.

Is online consultation safe and confidential?

PharmEasy uses encrypted systems to protect your medical information. Your chats, prescriptions and reports remain private and accessible only to you and your doctor.

What conditions are suitable for online consultations?

Common issues like acne, allergies, infections, menstrual concerns, digestive discomfort, mental-health queries, follow-ups and prescription renewals can often be handled online. Severe symptoms, injuries or emergencies still need in-person care.

Can doctors diagnose without physical examination?

For many routine issues, yes. Doctors rely on symptoms, history, images and reports. If an examination is essential, they advise an in-person visit or tests to ensure safe, accurate treatment.

Will I be charged again if I need to follow up? Can I speak to the doctor again if I have doubts post my consultation?

If you have any doubts or queries post the consultation, one free follow-up is offered with a consultation. The free follow-up is scheduled as per the doctor’s availability and will be visible on the app. You can clarify doubts / get reports reviewed / report any additional issues etc., during the follow up consultation

Can I book a consultation for someone else?

Yes, you can book a consultation for a family member or friend through your app account.

Is the consultation fee refundable?

Yes, in cases like no-show from the doctor, technical failure, or cancellations within the allowed window, a refund or wallet credit is processed.

Online Doctor Consultation 24/7 | 20+ Specialties from ₹199

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